TELEPHONE / ONLINE CONVERSATION

 

📞 TELEPHONE / ONLINE CONVERSATION

📌 Learning Objectives

  • Students are able to understand and respond in a telephone or online conversation.

  • Students can use appropriate expressions to start, maintain, and end conversations.

  • Students are able to ask and give information clearly via phone or online communication.

🗣️ Common Expressions in Telephone/Online Conversation

1. Starting a Conversation

CallerReceiver
Hello, this is... speaking.Hello, [Name] speaking.
May I speak to [Name], please?Yes, speaking. / Just a moment, please.
Is this [Name]?Yes, who’s calling, please?

2. Asking for / Giving Information

AskingGiving
Could you tell me...?Sure, I’d be happy to.
Do you know when...?It’s on Monday at 10 AM.
May I know who I’m speaking with?This is Mr. Darsana from SMP PGRI 2 Buleleng.

3. Making/Receiving a Request

CallerReceiver
Can I leave a message?Of course. What should I tell them?
Could you ask him to call me back?Sure, I’ll let him know.

4. Ending a Conversation

Caller & Receiver
Thank you for your help.
Talk to you later.
Goodbye. / Bye.
Have a nice day!

📲 Sample Dialogue 1: Phone Call

Anna: Hello, this is Anna speaking.
John: Hi Anna, this is John. May I speak to Mr. Smith?
Anna: I’m sorry, he’s not in right now. Would you like to leave a message?
John: Yes, please. Tell him that the meeting has been moved to 3 PM.
Anna: Okay, I’ll let him know.
John: Thank you, goodbye.
Anna: Goodbye.

💻 Sample Dialogue 2: Online Chat (e.g., WhatsApp or Zoom)

Sita: Hi! Are you free now?
Rama: Hey, yes I’m online. What’s up?
Sita: I want to ask about the homework.
Rama: Sure, it’s on page 15, and we need to write a summary.
Sita: Got it. Thanks a lot!
Rama: Anytime. Good luck!

📚 Vocabulary List

WordMeaning
Hold onTunggu sebentar
Call backMenelepon kembali
Line is busyJalurnya sibuk
Get disconnectedTerputus
SignalSinyal

✏️ Practice Activities

A. Match the Expressions

Match the beginning of the conversation with the correct response.

  1. May I speak to Linda?

  2. Could you leave a message?

  3. Thank you for your help.

  4. Is this Mr. Anton?

a. Sure, this is Anton speaking.
b. You're welcome.
c. Sorry, she’s not available.
d. Yes, tell her I called.

Answer: 1-c, 2-d, 3-b, 4-a

B. Role Play

Work in pairs. One acts as the caller, the other as the receiver. Use the following situations:

  1. Calling a friend to ask about homework.

  2. Making a doctor's appointment.

  3. Contacting a teacher online for class info.

C. Writing Practice

Write a short dialogue (6-8 lines) of a phone or online conversation between two friends planning to meet.

🧠 Tips

  • Speak clearly and slowly.

  • Always introduce yourself.

  • Use polite language.

  • Don’t interrupt when the other person is speaking.

  • 📌 1. Calling a Friend to Ask About Homework

  • Sinta: Hello, Rani?
    Rani: Hi, Sinta. What’s up?
    Sinta: I was absent today. Can you tell me what the homework is?
    Rani: Sure. We have to finish page 25 in our English workbook.
    Sinta: Thanks a lot! I’ll do it tonight.
    Rani: No problem. Good luck!

    📌 2. Booking a Doctor’s Appointment

    Receptionist: Good morning, Klinik Sehat. How can I help you?
    Budi: Hello, I’d like to make an appointment with Dr. Sari.
    Receptionist: Alright. When would you like to come?
    Budi: Tomorrow morning, if possible.
    Receptionist: Dr. Sari is available at 10 AM.
    Budi: Perfect. Thank you!

    📌 3. Online Meeting Invitation (via chat)

    Ayu: Hi, are you free for a group meeting today?
    Gilang: I think so. What time?
    Ayu: At 4 PM on Google Meet. I’ll send the link.
    Gilang: Okay, I’ll be there. Thanks.
    Ayu: Don’t forget to prepare your part!
    Gilang: Got it!

    📌 4. Making a Complaint Call

    Customer: Hello, is this Mega Store Customer Service?
    Staff: Yes, how may I help you?
    Customer: I ordered a phone case last week, but I received the wrong color.
    Staff: I’m sorry about that. Can I have your order number?
    Customer: Sure, it’s #4569.
    Staff: Thank you. We’ll send you the correct item as soon as possible.

    📌 5. Calling a Teacher to Ask About an Assignment

    Student: Good evening, Miss Ayu. I hope I’m not disturbing you.
    Teacher: No, it’s okay. What do you need?
    Student: I’m confused about the science project. What exactly do we have to make?
    Teacher: You have to make a mini volcano using baking soda and vinegar.
    Student: Oh, I see. Thank you so much, Miss!
    Teacher: You’re welcome. Good luck with your project!

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